Policies and Procedures

Policies of The Bone and Joint Clinic of Southern Oklahoma

Welcome to The Bone and Joint Clinic

Whether you have a long history with orthopedic issues or this is your first encounter with it, we hope that your experience in our office helps you on the path towards better health.

Commitment to Patient Care

Policies are necessary for any office to run effectively; however, it’s important to keep in mind the goals of the office. We are here to help people change in positive ways. To be committed to positive change means openness, collaboration, and personal responsibility. Ultimately, your health is your responsibility; our job is to facilitate your path to wellness.

Appointment Reminders

An appointment card is given to each patient at the time their return appointment is scheduled. In addition, as a courtesy, this office reminds you of your upcoming appointment. Our method of choice is email, so we ask that you provide us with your email address. Important – Please Note: No phone calls will be made if an email address is provided. If you do not have an email, we will remind you via phone.

Financial Responsibility

Office Visit: Charges are based on type of visit and any other procedure performed. Copays, deductibles, and balances are due at check in. If unable to pay, your appointment will be rescheduled, giving you an opportunity to meet financial requirements. We offer Care Credit, if applicable, to assist you with the required deposit. Self pay patients require a $300 deposit.

Cancellation of Appointment: When you schedule an appointment, we reserve that block of time for you. If unable to keep your appointment, we ask that you call and cancel no later than 24 hours in advance. A no-show fee is charged to patients who do not call and cancel. Rates are as follows: $25 for Follow-Up Appointments, $50 for New/Return New Appointments.

Surgery Deposit: We collect surgery deposits on surgeries. The deposit is due prior to the surgery date. If deposit is not paid, surgery will be rescheduled or cancelled. The deposit is collected for deductibles not met at the time surgery is scheduled. We offer Care Credit, if applicable, to assist you with the required payment.

Returned Checks: We assess a $25 fee plus the amount of the check for any returned check.

Forms: We assess a $10 fee for forms that require completion by our office, FMLA, Short Term Disability, AFLAC, etc.

Medication Refills

If you need a medication refill, please call 223-4795 ext. 311. Refill requests will be addressed by the end of the day. Requests received after 3p.m. will be addressed the following business day.

Medical Services

Fracture Care: We are required by the American Medical Association (AMA) to use fracture codes when billing for a fracture which are listed under the Surgery Category in the AMA CPT Code Book. These show as a “surgery” on your EOB (Explanation of Benefits) from the insurance company. This does not mean you had a surgery. It is simply categorized that way. You will have a “Global Period” of 90 days in which you will not be charged a copay, which does not include x-rays, cast applications or supplies, etc. We only bill for our physician’s services; not the hospital, surgery center, or other facility.

DonJoy Bracing: If you receive a brace, sling, splint, or corset in our office, you are billed directly by DonJoy and not our office. You are given a copy of the DonJoy receipt which has information and phone numbers if you have questions.

Injections: Injection codes are also listed under the Surgery Category by the AMA. This does not mean you had a surgery. Once again, it is simply categorized that way.

Surgery: You will have a “Global Period” of 10-90 days, depending on the type of surgery, in which you will not be charged a copay. This does not include x-rays, cast applications or supplies, etc. We only bill for our physician’s services; not the hospital, surgery center, anesthesiology, labs, MRIs, or other facility.

Thank you for allowing us to provide our medical services to you. Please know that our patients are important to us.